Posted: May 25th, 2022

Total Quality Management 2 pages

Total Quality Management

Companies worldwide are looking out for appropriate management tools to help them cope with various tasks that must be considered when managing assets, employees, goals and profits. A number of tools are available, which help companies achieve these goals. The most widely used are TQM (Total Quality Management) and ISO. TQM, as a management system, requires that the technologies and tools must be properly managed within each department. ISO is management systems that monitors the data and functions of a particular organization n. this system functions on a monitoring basis to assist understand the appropriate balance required (Rao & Sivaramakrishna, 2008). This paper looks at how TQM and ISO can be used to improve an organization.

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How TQM (total Quality Management) and ISO can be used to improve an organization

TQM and ISO have key features to organizational development grounded on customer focus to satisfy customer requirements, people-oriented to motivate staff, leadership skills to lead the organization and process understanding to grasp every step of manufacturing. TQM and ISO combines quality and management tools in an organization to increase business and reduce losses associated with wasteful practices. These systems enable organizations to view suppliers as partners. Thus, the success or failure of the organizations relies on the suppliers and the host organization. Both concepts take care of quality of services and products without giving priority to price of the product. A vital element of TQM is its philosophy towards continuous improvement of the business and products. This theory is that if businesses can solely concentrate on product, an organization can never identify what is working or not working within the system. The primary focus of TQM is on quality of processes. Managers can emphasize processes in their companies- communicating, goal setting, image building, decision-making and staff training, rather than just the final product (Rao & Sivaramakrishna, 2008).

Just like TQM, a good foundation creates a good business and ISO is a good foundation for most businesses organizations that desire to increase profits. By adopting a quality management system such as TQM and ISO, costs and the quality of processes will increase because of the decrease in inefficiency within an organization. Additionally, an organization will be able to advertise its use of the universally recognized ISO. This creates business opportunities, which were not available before the implementation of an objectively verified quality management system.

TQM reduces costs via the organization and business infrastructure; this is an advantage. As an encompassing quality management tool, TQM aids various divisions to communicate their problems, needs and desires with each other to generate workable solutions that assist the business cut costs. This is achieved through distribution chain, supply chain, accounting and management, shipping and receiving departments. In this process, the company curbs the loss of the ability to operate rapidly or lose of productivity in the face of change (Rao & Sivaramakrishna, 2008).

ISO enables a company to market itself as ISO certified. Potential clients will identify the business meets international standards for competitiveness, quality and customer satisfaction. This ISO brand carries recognition and respect for the company. On the other hand, business ought to consider costs involved in meeting such strict ISO certification requirements. Companies must end up paying a hefty price tag to training employees and upgrade equipment in specific processes. Moreover, other manufacturing efforts and product lines may need to be redesigned to meet the standards of ISO. Before seeking ISO certification, businesses must conduct a cost analysis to establish if the return on investment justifies the costs (Rao & Sivaramakrishna, 2008).


The concepts of ISO and TQM play an integral role in the improvement of quality management systems within organizations. Obviously, the adoption of these two techniques has enabled industries to overcome all the issues they were facing before their implementation. The challenges facing industries can be solved efficiently through implementation of these concepts. Experts in the organizations should handle issues pertaining to service or product quality effectively.


Rao, B.P., & Sivaramakrishna, K. (2008). Strategic management and business policy: Texts and cases. New Delhi, India: Excel.

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