Posted: May 25th, 2022
employees business. What information employees listed job? Could employee’s job replaced information system? Suggestions Responding Peer Posts Compare contrast peer’s response.
Employees and information systems
Information systems assist a company in managing all its business areas Stinchcombe, 1990.
It is vital that a company has an appropriate system, and the requisite software applications which would enable it and its employees to conduct its daily tasks. The employees chosen for this research are human resource officer, customer support executive, and the accountant.
The human resource officer is charged with the management of all employee affairs within the company. he/she handles appointment of new employees, conducts interviews, conducts employee appraisals, and is also charged with employee termination. The human resource officer would make use of a balanced score card system to follow up on the progress of each employee, and also to provide feedback to the management regarding the best performing employees. The human resource employee would need to have each employee’s details including previous employment records, recommendation letters, employee salaries, and emergency contacts. The human resource officer will also need to have an employee’s medical history. An information system will cannot fully replace the human resource officer, as some of the roles they perform need a human touch, and the balanced score card system may not be as human as possible. The information system will only compliment their work and make it much easier.
The customer service executive handles all initial inquiries from customers and potential customers. The customer service executive is also charged with following up with the relevant departments to ensure that a customers query is handled quickly. A CRM (Customer Relationship Management) system would be the most suitable system for a customer service employee. The system would enable them to log customer inquiries and also follow up on their progress. Details regarding the customer will be captured as this would allow the customer service executive to perform his/her duties. The executive will also need to have information pertaining whom to contact for a specific query. Since customer services can be automated by use of voice prompts, a customer service executive can be replaced by an information system. The information system will have answers to frequently asked questions and instructions guiding a customer on making an inquiry. Though the system will have majority of questions answered, the company would still be required to provide some form of human customer service because some questions might be too technical and there might not be any pre-configured answers.
The accountant handles all financial transactions of the company. They range from receipts, petty cash voucher, supplier invoices, customer invoices, cheque payment vouchers, bank statements, and fixed asset movement schedule. To make the accountant’s job easy, they may use a range of information systems like QuickBooks, or an ERP system. Issuing invoices, cash flow projections, budgeting, supplier management, preparation of financial reports, performing banking transactions are some of the information that the accountant will need to perform their job. An information system or software would simplify the accountant’s job. Some of the roles that accountants perform like issuing invoices to customers, can be easily be pre-configured, and the accountant would only be required to print the invoices directly from the system. The system would post the invoice in the appropriate side of the accounting system, which would make the balancing of accounts much easier. Roles like banking and supplier management cannot be performed by the system directly. Therefore, the information system cannot fully replace the accountant’s role.
Stinchcombe, A.L. (1990). Information and Organizations: University of California Press.
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