Posted: May 25th, 2022

Operations Management and Information Systems

Operations Management and Information Systems

Quality management

The government undertakes periodic reviews of the quality of the products of business organizations. The government also mandates business organizations to comply with the set standards and regulations. Most of the review and assessment of organizations take place in varied stages. The process depends on the nature of the organizations (Sukhija 2009, p.125). The coca cola company runs 75 plants in the vast European countries. It serves around 560 million consumers and accomplishes yearly sales of two billion unit cases and above. The company boasts of numerous brands including Fanta, Schweppes, Nestea, Coca-Cola, and Sprite. The company manages a multi-facet quality control system and incorporates environmental, health, food safety and safety standards (Bell 2004). In addition, the company is seeking additional alignments with other stipulated quality standards, for instance, the latest ISO guidance touching on social responsibility (Sukhija 2009, p.233).

A quality management system outlines the various operations of a business. It entails the organizations procedures and policies, as well as support credentials like templates, forms, training manuals, and flow charts. The procedures and policies regularly applied are always complete, understandable, applicable, and consistent with the actual event. A well-applied quality management procedure describes how policies and procedures are: documented, developed, implemented, approved, and consistently revised through internal review mechanisms. This report aims at providing an analysis of the quality management system of the coca cola company limited. In addition, the report seeks to determine the status of the QMS of the company, alongside offering a link between the QMS of the company to various theories covered in the course.

The company measures key package and product quality tenets by focusing on materials and ingredients. Moreover, the company regulates all the industrial processes including bottling, manufacturing, and distribution of the company’s products. This ensures that the products meet the consumers’ expectations and the market at large (Sukhija 2009, p.562). The company’s policies stress on expanding the beverage supplier base and portfolio. This is in line with their efforts to satisfy the growing demand for the company’s products (Hays 2005). The demand grows in line with the regulatory scrutiny that would jeopardize the company’s market share in case of poor quality, in operations. The global presences that the company has created over the years remain their threshold for quality (Petretti 2011). The global nature demands that the company establishes the highest standards and operations. The activity reflects at every levels of operation to achieve consistency in quality assurance (Sukhija 2009, p.623).

Quality control of the Company

The company has a department that handles issues touching on constituency and reliability as far as quality is concerned. The name of the department is Coca Cola operating requirements (KORE). It makes it possible for the company to maintain its strategic growth aspirations (Bodden 2009). This is achieved through addressing the differing business landscapes. The department achieves its objectives through building an integrated quality management program consistent with all operations, systems, and standards for production and distribution (Sukhija 2009, p.521).

KORE maintains the greatest standards in product quality and safety and health of employees. The department affects the entire coca cola system through highlighting clear specifications, policies and programs that offer operational guidance. The set procedures receive direct endorsement from the organization’s leadership. The department incorporates organization and quality standards and ensures that they fall in line with consistent patterns to safeguard the performance. The system also includes preventive action with rigorous demands made when presenting new products and services. Hazard analysis mechanisms and critical management points are also included into the system standards. KORE also constructs problem solving and risk analysis mechanisms in its efforts to attain and maintain the highest standards.

Quality management theories

Sukhija 2009 suggests that a majority of organizations management frameworks originated from Elton mayo’s human relations, and from Frederick Taylor’s scientific management framework. The quality management theory developed from the various organizational management frameworks. Joseph Juan and Edward Deming developed the total quality management framework (Webber & Wallace 2011). The theory seeks ways of improving performance and quality, which meets or surpasses the customer’s preferences. This is achievable through the combination of all the company’s processes and functions in the entire organization. The framework incorporates all of the organization’s quality measures including quality assurance and improvement, quality design and maintenance and quality control and maintenance. It considers all the quality measures undertaken at all levels and involving all the members of the staff.

Application of the framework

The coca cola organization widely applies aspects of the total management theory in the running of the operations of KORE. After the end of the Second World War, there were increased efforts for large-scale productions. The phenomenon aimed at meeting the steady growth in demand of goods and services led to deterioration in quality assurance (Burton 2011). To curtail this, the company adopted stringent measures to maintain the reputation of the company. Aspects of the total management theory were widely applied in the exercise that was meant to enable the company reap the positive fruits of the war. Quality inspectors oversaw the running of the main production lines. This saw to it that the degrees of failure arising out of poor quality were contained.

ISO certification

Companies and organizations aspire to receive certification as per ISO’s management criteria. Even though the certification is not a requirement, organizations seek it in order to improve on the effectiveness and efficiency of service delivery. ISO itself is does not offer certification. It develops quality standards. This includes management mechanisms, for instance, the ISO 14001, ISO 9001, and ISO 31000. It does not take part in certification to any of the quality standards it develops. External certification organs, most of which are private based, carry out the certification process (Pfeifer 2002, p.223).

ISO 9000:2008

This certification is a generic standards management system. It represents a cluster of standards. The certification has penetrated markets, professionals and industries that no other certification has attained.

The report deduced that the Coca Cola Company’s quality management practices trickle down to its distribution networks. Its transmission and utilization of worldwide best practices enables the company stand out from the rest. Its governance, philanthropic, social and governance efforts, community investments and developmental activities have a significant contribution to the growth of the brand. The company is amongst the few to have received the award. The ISO 9000: 2008 covers a combination of other quality standards including food safety, occupational health, quality, and environmental management, amongst others.

The Lean Six Sigma

Pfeifer 2002 defines the Lean and Six Sigma as a method that analyzes quality with reference to speed. The corporate world recommends the application of the mechanism to attain high levels of efficiency in relation to the operations of the organization (Gygi, Williams Decarlo & Covey 2012). Both the Lean and Six Sigma frameworks work simultaneously and are dependent on each other during the production process (Bhote 2002). Lean focuses on speed and places an emphasis in the reduction of time wastage. The shorter the cycle of an operation, the more cycles, are likely to be attained. The six sigma centers its efforts in reducing the amount of errors in a process. It points out variations in the various data inputs and carries out a Root Cause Analysis to determine the origin of errors (Pries 2009).

The report further deduced that the Coca Cola Company applies the six-sigma methodology in its operations. The company implements the methodology under a program known as the Business Process Excellence. The program boasts of independence, and is designed to aid in the running of the multi-national company. This is in contrast to numerous organizations that do not completely apply it in the management and running of their operations. Instead, the methodology is more than a tool for improving a process or an operation. The company employs the framework to connect the enterprise parts with one another to form one important element (Pfeifer 2002, p.345).

Organizations operate on the Principe of meeting the consumer’s preferences as a matter of urgent priority. Every action undertaken in the organization should meet some set standards if organizations are to fulfill their quality goals. Every quality manager recognizes that a slight low quality in performance influences distribution. This is because the impact caused could expose the organization to the risk of deteriorating market shares. A competency assessment schedule is critical at ensuring that the personnel of the organization are fulfilling their obligations. The assessment of the quality management ensures that the organization is running in accordance to its goals and objectives. It provides the organization with a concise, clear assessment of the connection between the organization and project goals in the course of the implementation process (Pfeifer 2002, p.445).

Findings

The report found out that the coca cola company employs its quality management assessment tools routinely in all its operations. The report further unearthed that the company places much emphasis on the food and health safety. This standard measure has earned the organization a positive reputation. The reputation aids in moving of the organization’s products in the market. It also safeguards the company’s various brands against lawsuits, which may hurt its performance. The company’s chief executive officer is on record asserting that the food and health quality is paramount as it reflects how the organization handles its employees as well as consumers. KORE sees to it that the company’s culture and organizational structure are safeguarded as they offer a platform for smooth operations. As a matter of improvement, the company subjects its staff to practical training programs (Kemp 2002). This equips them with modern organizational practices and orients them toward meeting for the common good of the organization. The organization has a wise choice of designing its quality management assessment procedures. The design of the quality management of the company corresponds to its size, nature of its products, complexity of the market, and other relevant fields. The KORE department is responsible for the organization and documentation of quality assessment procedures. It undertakes all disciplinary measures arising out of poor quality tendencies. This sees to it that the proposals are executed, and results produced.

The report also sought to connect the quality management assessment of the company to its performance during hard market times (Pfeifer 2002, p.532). The report considered the criteria as effective. This is because a profitable and well-organized organization is one that is able to beat hard economic times. This it does by maintaining high sales and market share. During times of inflation, the report found out that the company has been able to maintain productivity. For instance, during the great depression in the 1980s, the company recorded steady financial outcomes. This is regardless of the low performance records by major multi-nationals like the general motors. The financial strength the organization has accumulated over the years has steered it safely through the hard times.

The report recommends that organizations aspiring to establish a lasting and exemplary performance in the market should invest in quality management of its operations. Managing the quality of the organization is tantamount to predicting a profitable future (Charantimath, 2006). This guarantees a healthy financial background for the organization. A strong organization is one that remains intact during critical financial times, for instance the great depression. Managing an organization’s reputation facilitates the management process. This is because the company is able to sell itself to the consumers while avoiding the marketing complications associated with weak brands (Pfeifer 2002, p.652). Investing in the quality management assessment of the organizations proves to be a tricky affair. This arises when the management does not realize short-term advantages of the process. The organization might not identify the short-term worth of their efforts, but in the coming years, their efforts would pay up. Quality requires dedication and sacrifices if an organization is to benefit from the process.

References

Pfeifer, T. (2002). Quality Management Strategies, Methods, Techniques; With 3

Tables$Nelektronische Ressource. Mu-Nchen [U.A.], Hanser.

Sukhija, R. (2009). Quality Management: An Excellent Model. New Delhi, Global India

Publications.

Charantimath, P.M. (2006). Total Quality Management. New Delhi, Pearson Education.

Bhattacharya, J. (2001). Quality Control and Management: Methods and Practices in the

Mineral Industry. New Delhi, India, Allied Publishers.

Peratec. (1995). Total Quality Management: The Key to Business Improvement. London [U.A.],

Chapman & Hall.

Bell, L. (2004). The Story of Coca-Cola. North Mankato, Minn.

Hays, C.L. (2005). The Real Thing: Truth and Power at the Coca-Cola Company. New York,

Random House.

Bodden, V. (2009). The Story of Coca-Cola. Mankato, Mn, Creative Education.

Petretti, a. (2011). Warman’s Coca-Cola Field Guide Values and Identification. F+W Media.

Cheatham, M. (1999). “Your Friendly Neighbor”: The Story of Georgia’s Coca-Cola Bottling

Families. Macon, Ga, Mercer University Press.

Petretti, a. (2011). Warman’s Coca-Cola Collectibles Identification and Price Guide. CincinnatiTop of Form

Kemp, K.W. (2002). God’s Capitalist: Asa Candler of Coca-Cola. Macon, Ga, Mercer.

Applegate, H.L. (1996). Coca-Cola: A History in Photographs 1930 Through 1969: Photo Archive: Photographs From the Archive Department of the Coca-Cola Company. Osceola,

Wis, Iconografix

Blakeslee, J., Smith, D., & Koonce, R. (2002). Strategic Six Sigma Best Practices From the

Executive Suite. New York, John Wiley & Sons.

Harry, M.J., Mann, P.S., De Hodgins, O.C., Hulbert, R.L., & Lacke, C.J. (2011).

Practitioner’s Guide to Statistics and Lean Six Sigma for Process Improvements.

Hoboken, John Wiley & Sons.

Burton, T.T. (2011). Accelerating Lean Six Sigma Results: How to Achieve Improvement

Excellence in the New Economy. Ft. Lauderdale, Fl, J. Ross Pub.

Goldsby, T.J., & Martichenko, R. (2005). Lean Six Sigma Logistics: Strategic Development to

Operational Success. Boca Raton, Flor, J. Ross Pub.

Schonberger, R. (2008). Best Practices in Lean Six Sigma Process Improvement: A Deeper

Look. Hoboken, N.J., John Wiley & Sons.

Sarkar, D. (2006). 5s for Service Organizations and Offices: A Lean Look at Improvements.

Milwaukee, Wis, Asq Quality Press.

Gygi, C., Williams, B., Decarlo, N., & Covey, S.R. (2012). Six Sigma for Dummies. Hoboken,

N.J., Wiley.Bottom of Form

Bhote, K.R. (2002). The Ultimate Six Sigma: Beyond Quality Excellence to Total Business

Excellence. New York, Amacom/American Management Association.Bottom of For

Pries, K.H. (2009). Six Sigma for the New Millennium: A Cssbb Guidebook. Milwaukee, Wis,

Asq Quality Press.

Webber, L., & Wallace, M. (2011). Quality Control for Dummies. Hoboken, John Wiley & Sons, Inc.

---

Get Professional Assignment Help Cheaply

Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?

Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.

Why Choose Our Academic Writing Service?

• Plagiarism free papers
• Timely delivery
• Any deadline
• Skilled, Experienced Native English Writers
• Subject-relevant academic writer
• Adherence to paper instructions
• Ability to tackle bulk assignments
• Reasonable prices
• 24/7 Customer Support
• Get superb grades consistently

 

Online Academic Help With Different Subjects

Literature

Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.

Finance

Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.

Computer science

Computer science is a tough subject. Fortunately, our computer science experts are up to the match. No need to stress and have sleepless nights. Our academic writers will tackle all your computer science assignments and deliver them on time. Let us handle all your python, java, ruby, JavaScript, php , C+ assignments!

Psychology

While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.

Engineering

Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.

Nursing

In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.

Sociology

Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.

Business

We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!

Statistics

We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.

Law

Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.

What discipline/subjects do you deal in?

We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.

Are your writers competent enough to handle my paper?

Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.

What if I don’t like the paper?

There is a very low likelihood that you won’t like the paper.

Reasons being:

• When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
• We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.

In the event that you don’t like your paper:

• The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
• We will have a different writer write the paper from scratch.
• Last resort, if the above does not work, we will refund your money.

Will the professor find out I didn’t write the paper myself?

Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.

What if the paper is plagiarized?

We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.

When will I get my paper?

You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.

Will anyone find out that I used your services?

We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.

How our Assignment  Help Service Works

1.      Place an order

You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.

2.      Pay for the order

Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.

3.      Track the progress

You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.

4.      Download the paper

The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.

PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET A PERFECT SCORE!!!

---