Posted: May 25th, 2022
Human Resource Information Systems: Wal-Mart
Identify HRM and business technologies that maximize organizational effectiveness, workforce productivity, and systems integration.
Wal-Mart is one of the powerful retail brands in the warehouse retail industry. The organization has an effective and efficient reputation because of the value for money, wide range of products, and convenience in relation to addressing the needs and preferences of the consumers. Wal-Mart has developed rapidly in the recent years thus the ability of the organization to experience global expansion. The growth and development of the organization have been enhanced by the application of information technology and HRM activities in relation to substantive support to the international and internal logistics systems (Maital & Seshadri, 2007). This is an indication that IT is essential in offering support to the efficient procurement of Wal-Mart Corporation.
There are various HRM and business technologies applicable in the case of Wal-Mart for the purposes of enhancing the performance of the consumers, employees, and relevant stakeholders. One of the essential technologies to maximize organizational effectiveness, workforce productivity, and systems integration in the case of Wal-Mart Corporation is the RFID. This technology is most applicable in the retail stores for the purposes of enhancing effectiveness and efficiency in the inventory control and supply chain management. Wal-Mart has made it possible for the organization to observe or monitor its products as they move through the supply chain (Maital & Seshadri, 2007). The institution also focuses on the integration of three critical HRM elements towards addressing the organization’s effectiveness in addressing the needs and preferences of the consumers.
These elements include increasing of the skills and abilities of employees, promotion of positive attitudes and motivation, and provision of expanded responsibilities to the employees with the aim of maximizing the skills and abilities as they execute their duties and obligations. Other critical business technologies essential in enhancing accessibility of information in the context of Wal-Mart Corporation includes internet, wireless technology, and computer networking. These elements operate towards maximizing organizational effectiveness, workforce productivity, and systems integration.
Another essential business technology is the aspect of customer relationship management (CRM) for the purposes of managing interactions with the prospective and actual consumers. There is also the possibility of integrating the elements of enterprise resource planning (ERP) for the management of the business processes and entities. Finally, human resource information system (HRIS), which is a software solution for the automation and management of the HR and accounting activities can also enhance the organizational effectiveness, workforce productivity, and systems integration (Maital & Seshadri, 2007).
Analyze best practices of talent management using HRIS, ERP, and/or CRM.
There are various best practices of talent management in relation to using CRM as an essential business technology. They include development of success metrics, extensive dialogue with consumers, enhancing interpersonal relationships, automation of the processes, monitoring consumer experience, creation of consumer engagement programs, the agreement of the desired behavior, understanding consumers, and standardization of the data. There is also an essential need to build an effective team as well as the definition of the objectives for the preferences and needs of the consumers (Buttle, 2009).
Some of the best practices of talent management in relation to the integration of HRIS include empowerment of the employees, enhancing accessibility of information, training and development of the employees, and motivation of the workforce. There are six critical talent management best practices in relation to the integration of ERP. They include a clear definition of the goals and objectives; right software; preparation for business transformation; training and support resources, implementing plans and adequate schedule; and allocation of necessary resources (Buttle, 2009).
Analyze current technologies and their current application in your selected organization.
Wal-Mart Corporation adopts and integrates two critical elements of technologies for the management of its operations, production, and interaction with consumers in the industry and market of operation. One of the essential technologies essential in the case of Wal-Mart Corporation is the Customer Relationship Management (CRM). ERP technologies are also applicable in the case of the Wal-Mart Corporation for the management of quality communication among departments such as human resources and accounting for the process known as data-mining. This process is vital for the members of the workforce to access key information in relation to the items sold at the real time.
Wal-Mart Corporation is also focused on the achievement of competitive advantage through the integration of the concept of RFID technologies with the aim of monitoring flow or movement of products and services across the supply chain. CRM is applicable in the case of the organization in order to improve interaction or transaction with the current and future consumers or customers as an element of enhancing the revenues and profit levels at the end of the fiscal.
Analyze the use of these technologies to maximize organizational effectiveness, workforce productivity, and systems integration within your organization.
Influence of CRM
Customer Relationship Management is effective and efficient in maximizing the organizational effectiveness, workforce productivity, and systems integration in Wal-Mart. This is because of the ability and effectiveness of the technology to centralize and share crucial organizational data. The data is stored in one central location in the case of Wal-Mart makes it available and accessible to the members of the workforce. This is also essential in the enhancement of communication level as well as market to the consumers. CRM is also an effective management technology for the improvement of consumer service because of the ability to store detailed information in relation to each consumer with reference to elements such as history of orders and survey responses.
It is ideal for the organization to have such information for the improvement of speed and quality of services to the consumers hence an opportunity for addressing the needs and preferences of the diverse market segments. CRM technology is also essential in transformation of consumer satisfaction which is an illustration of the effectiveness of the organizational services and products thus an achievement of competitive advantage. CRM is also credible for the achievement of improved profit levels because of the ability of the organization to integrate efficient customer services, effective marketing, and motivated consumers.
Influence of RFID
RFID technologies are effective and appropriate in maximizing the organizational effectiveness, workforce productivity, and systems integration in Wal-Mart. RFID has been tremendous in the case of Wal-Mart through achievement of five critical benefits. RFID offers an opportunity for the organization to realize inventory shrinkage reduction. It has also been effective in monitoring unattended inventory as well as automation of the item identification on mixed pallets (Hardgrave et al., 2008). The technologies have also been effective in shelf stocking thus the achievement of real time notification in case of out-of-stock items. RFID has also been effective in the reduction of overhead costs through quality tracking of the products under shipping and reduction of error and manual labor costs.
Influence of ERP
ERP technologies are beneficial in the integration in the case of Wal-Mart because of the abilities in maximizing the organizational effectiveness, workforce productivity, and systems integration. This is because of the ability of the systems and technologies to offer complete visibilities into all important processes in diverse departments of the organization (Ho, 2007). There is also an opportunity for the organization in context to realize the automatic and coherent workflow from one department to the next without any conflict. It is also effective and efficient in unifying report systems with the aim of adopting and implementing an effective approach towards analyzing the numbers and data in real-time. Employees have the ability to access crucial information and data for the purposes of enhancing satisfaction of the consumers needs and preferences thus the achievement of competitive advantage in the market and industry of operation. This is critical for the achievement of faster and effective collaboration across the organization thus an opportunity for integration of the systems towards the pursuit of the common goal (Karimi, 2007).
Analyze the appropriateness of HRM technologies and best practices to recommend applications and strategies for your selected organization, in order to improve organizational effectiveness, workforce productivity, and systems integration
HRM technologies are essential towards reduction of the cost of operations as well as an increment in the level of consumer satisfaction hence effective management of the resources and available opportunities. Wal-Mart should focus on the quality and efficient automation of the processes and departments for the purposes of eliminating errors and overhead costs. This is essential through management of the HRM technologies such as CRM, RFID, and ERP with the aim of achieving maximum profit levels and revenues at the end of the fiscal year.
Ho, C. (2007). Measuring system performance of an ERP-based supply chain. International Journal of Production Research, 45(6), 1255-1277. doi:
Karimi, J., Somers, T.M., & Bhattacherjee, A. (2007). The Role of Information Systems
Resources in ERP Capability Building and Business Process Outcomes. Journal Of
Management Information Systems, 24(2), 221-260.
Hardgrave, B.C., Langford, S., Waller, M., & Miller, R. (2008). Measuring the Impact of RFID On Out Of Stocks At Wal-Mart. MIS Quarterly Executive, 7(4), 181-192.
Buttle, F. (2009). Customer Relationship Management: Concepts and Technologies.
Maital, S., & Seshadri, D.R. (2007). Innovation Management: Strategies, Concepts and Tools for Growth and Profit. New Delhi: Response Books.
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