Posted: May 25th, 2022

Benihana Simulation Assignment

Services Management

Michael D. Collins, Ph.D.

Don't use plagiarized sources. Get Your Custom Essay on
Benihana Simulation Assignment
Just from $13/Page
Order Essay

Benihana Simulation Assignment

Define the following terms:

a) Service capacity: Service capacity encompasses the capability of a company or organization to perform the current services that it uses. These include services such as information technology services, different working patterns, and also the employment of resources. Service capacity is the ability to ensure that the services can meet the targets and objectives set by the organization (Seyring et al., 2009).

b) Throughput: Throughput is also referred to as flow rate, and is the number of consumers, goods, services, and money that are going through a system or business process for every unit of time. One good example with regard to Benihana of Tokyo is the number of consumers served per hour. This rate is more often than not measured as an average rate (Dhamdere, 2002).

c) Utilization rate: The utilization rate is also referred to as the rate of operating. It is a basic measure of the rate at which an organization uses or meets its projected and prospective levels of output. This particular merit offers the organization a perspective with regards to the general decline, or slow rate that is there in the economy or within the organization itself at a certain point in time. In essence, if an organization is operating or functioning at a utilization rate of 80% in terms of capacity, then there is room for enhancing production to attain the 100% mark. The utilization rate that is maximized is attained devoid of any additional costs of constructing a new manufacturing plant or organizational facility (Seyring et al., 2009).

2. Explain the “Theory of Constraints”:

The theory of constraints can be defined as a conception that places emphasis on the role of constraints in restraining the level of performance of a company. In other words it is a model that perceives any system of management as being held back from attaining its goals and objectives by a number of restraints. The theory of constraints propels managers to tackle constraints and blockages so as to realize and accomplish their main objective, to generate cash and maximize profits. Sophisticated both in its conception and design, the theory centers the attention of the management on those elements and aspects that hinder the performance of the system. The theory of constraints puts emphasis on the optimization of performance concerning a well-defined set of constraints of prevailing procedures and product offerings. It offers an action outline that brings together the activities of executives around a small number of extremely visible system components (Institute of Management Accountants, 1999).

3. Why is this theory important and useful to managers involved is delivering services to customers?

The theory of constraints is of great importance and use to managers who take part in the delivery of services to consumers. This is largely because the theory is a significant component for enhancing process flows. The impact of the theory of constraints is comprehensive with regards to gaining understanding on blockages to a procedure, and to helping managers to handle these types of blockages to generate an effective process flow (Seyring et al., 2009). In particular, for consumer service, the theory enables managers to understand what restrictions are present concerning consumer’ needs. According to Khan (2015), there are steps to application of the theory of constraints that can be of great importance to managers when delivering services to consumers. Simply stated, managers must first identify the constraints of the process. This implies ascertaining what hinders best provision or delivery of services to consumers. The next step is to decide the best way to exploit such process constraints. Everything else becomes secondary to this decision. Thereafter managers are able to undertake reevaluation and consider whether the needs of the consumer have been met

4. Relative to the “Theory of Constraints,” to what does the “drum,” “buffer,” and the “rope” refer?

Drum, Buffer, Rope (DBR) can be defined as a solution in planning and forecasting that is a derivative of the theory of constraints. The major supposition of this particular aspect is that within any organization, there are a limited number of relatively scarce resources that regulate the general output level of the organization. This limitation is the “drum” that sets the pace, or instigates the speed or level for all other resources. To make the most out of the output of the organization, planning and execution activities are concentrated on taking advantage of the drum, guarding it against disturbance or interruption through the use of “time buffers.” As well, other resources and judgments are harmonized or subordinated to the activity of the drum through an instrument that is similar to a “rope” (Woeppel, 2008).

5. How can a manager utilize a service blueprint or flow-chart to improve productivity or throughput?

Service blueprinting is an analysis procedure technique that places emphasis on the consumer and the interaction of the consumer with the provider. This is a tool that is beneficial in facilitating service planning. The technique can be applied for forming new inventive services in addition to enhancing the prevailing services. The process is also suitable for guaranteeing the quality of service procedures. It can also be employed for new member of staff training or for presenting customers with a service sequence outline and synopsis. The service blue print can also be applied for visualizing the process of service development in the initial phases. In every phase, the points of contact that are there between the company and the consumer become apparent (Seyring et al., 2009).

6. Service innovation is critical to the success of many businesses. In some cases, innovation can fundamentally change an entire industry. How did Benihana “think outside of the box” and fundamentally change the restaurant industry? What are the risks and rewards of service innovation? And how can companies encourage innovation?

Benihana thought outside the box and fundamentally changed the entire restaurant industry by coming up with a unique business model. To start with, the company made use of Japanese historical authenticity. Benihana employed 100% authentic material from Japan such as walls, ceilings, streams of light, ornate lights, and relics to fashion a distinctive setting that consumers loved. This environmental approach initially helped to build the brand and image. However, it has been shown to have been a significant cost investment that was considered to be an element of slower development (Sasser, 2004).

The use of the Hibachi table arrangement enabled the restaurant to sustain a high turnover rate. In addition, Benihana made Japanese cooking tangible. The consumers who came to eat at the restaurant were allowed to watch their food being cooked right in front of them; this aspect was used to make Benihana ‘unique’. This enabled the restaurant to control and regulate costs as well, considering labor in the United States (U.S.) is not inexpensive. To begin with, using the Hibachi table decreased costs to 10 to 12% of gross revenue sales (Sasser, 2004). Shifting the kitchen to the table where the consumers are dining also took full advantage of space utilization. As well, the necessity for additional space back of the building was decreased by ten percent. As stated by Sasser (2004) research study on the United States restaurant market showed Americans love dining in exotic locales. Individuals enjoyed watching their food being prepared right in front of them. Subsequently, sixty seven percent of new consumers were recommended by others, and about twenty percent we attracted by any kind of publicity campaign; this illustrated that ‘word of mouth’ was a vital element in sales and promotions (Sasser, 2004).

Other key aspect of Benihana’s winning strategy were effective and efficient process flow and effective management. The restaurant properly hired appropriate personnel, and thereafter trained them and treated them as part of a ‘family’. As a result, this enthused the employees, forming a spirited work setting that brought about satisfied workers and consumers.

Some of the effectual and resourceful business management practices include effective exploitation and use of restaurant floor space, and appropriate seclusion of bar and eating area to offer sustenance to the beverage and food sections. Other practices used by Benihana include flexibility in sanctioning eateries to set their own work hours, in accommodating particular metropolitan standards. Benihana also rewarded staff members when sales objectives were met. These are only a few examples of efficient business management practices employed by Benihana (Sasser, 2004).

When the restaurant sales decreased, the menu was minimized to provide just three basic entrees: steak, shrimp, and chicken. Benihana was very strategic as it selected the most popular entrees for middle income individuals in America. As a consequence of this decision, thirty to thirty five percent of the costs incurred were decreased in a manner that was very effective; management of the inventories gave rise to no wastage at all (Sasser, 2004).

There are a number of ways in which companies can encourage innovation. According to Rathi (2014), one of these approaches is to encourage competition amongst the employees. Rathi (2014) asserts that this approach of encouraging innovation through competition has been of great success in the business of major companies such as American Express and also AT&T. For instance, these companies more often than not promote and support online creativity tournaments and challenges to stimulate innovation amongst their consumers. Other companies such as Thompson Reuters generate a ‘reward’ fund that stimulates and instigates the workers to support and generate new ideas. In order to gain access to these funds, the employees work in teams and compete amongst each other by showcasing and defending their most innovative and enthralling concepts to an invention investment commission.

Another way of encouraging innovation in any organization has to do with offering the existing workers and personnel committed time, opportunities, environment, and physical space to create networks with individuals from across the business (Kotter International, 2014). Encouragement stimulates self-confidence, and individuals throughout the organization will devote their time, dynamism and ingenuity if they have belief in what they are doing and feel that their concepts will be fulfilled and realized. One of the companies that use this method to encourage innovation is Apple Inc. In addition, Google allows the employees to have their own time off the official work schedule to work on their individual projects. Taking this into consideration, an organization ought to encourage employees to innovate, and make their ideas known, own them and execute them. Granting the employees the opportunity for their ideas to be heard encourages them to come up with greater and groundbreaking innovations. This increases the level of innovation within the organization (Kotter International, 2014).


Dhamdere, D.M. (2002). Operating Systems: A Concept-based Approach. India: Tata McGraw-Hill Publications.

Institute of Management Accountants. (1999).Theory of Constraints (TOC): Management System Fundamentals. Statements on Management Accounting.

Khan, K. (2015). Applying Theory of Constraints to Manage Bottlenecks. Six Sigma. Retrieved from

Kotter International. (2014). Best-Of Blogs: How To Encourage Innovation In Your Company. Forbes. Retrieved from

Rathi, A. (2014). To Encourage Innovation, Make It a Competition. Harvard Business Review. Retrieved from

Sasser, W.E. (2004). Benihana of Tokyo. Harvard Business School Case 673-057.

Seyring et. al. (2009). Service Blueprinting. International SEPT Program.

Woppel, M. (2008). Introduction to Drum Buffer Rope (DBR). Pinnacle Strategies. Retrieved from

Page 1 of 7

Get Professional Assignment Help Cheaply

Buy Custom Essay

Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?

Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.

Why Choose Our Academic Writing Service?

  • Plagiarism free papers
  • Timely delivery
  • Any deadline
  • Skilled, Experienced Native English Writers
  • Subject-relevant academic writer
  • Adherence to paper instructions
  • Ability to tackle bulk assignments
  • Reasonable prices
  • 24/7 Customer Support
  • Get superb grades consistently

Online Academic Help With Different Subjects


Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.


Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.

Computer science

Computer science is a tough subject. Fortunately, our computer science experts are up to the match. No need to stress and have sleepless nights. Our academic writers will tackle all your computer science assignments and deliver them on time. Let us handle all your python, java, ruby, JavaScript, php , C+ assignments!


While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.


Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.


In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.


Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.


We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!


We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.


Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.

What discipline/subjects do you deal in?

We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.

Are your writers competent enough to handle my paper?

Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.

What if I don’t like the paper?

There is a very low likelihood that you won’t like the paper.

Reasons being:

  • When assigning your order, we match the paper’s discipline with the writer’s field/specialization. Since all our writers are graduates, we match the paper’s subject with the field the writer studied. For instance, if it’s a nursing paper, only a nursing graduate and writer will handle it. Furthermore, all our writers have academic writing experience and top-notch research skills.
  • We have a quality assurance that reviews the paper before it gets to you. As such, we ensure that you get a paper that meets the required standard and will most definitely make the grade.

In the event that you don’t like your paper:

  • The writer will revise the paper up to your pleasing. You have unlimited revisions. You simply need to highlight what specifically you don’t like about the paper, and the writer will make the amendments. The paper will be revised until you are satisfied. Revisions are free of charge
  • We will have a different writer write the paper from scratch.
  • Last resort, if the above does not work, we will refund your money.

Will the professor find out I didn’t write the paper myself?

Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.

What if the paper is plagiarized?

We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.

When will I get my paper?

You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.

Will anyone find out that I used your services?

We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.

How our Assignment  Help Service Works

1.      Place an order

You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.

2.      Pay for the order

Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.

3.      Track the progress

You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.

4.      Download the paper

The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.

smile and order essaysmile and order essay PLACE THIS ORDER OR A SIMILAR ORDER WITH US TODAY AND GET A PERFECT SCORE!!!

order custom essay paper

Expert paper writers are just a few clicks away

Place an order in 3 easy steps. Takes less than 5 mins.

Calculate the price of your order

You will get a personal manager and a discount.
We'll send you the first draft for approval by at
Total price:
Open chat
Need assignment help? You can contact our live agent via WhatsApp using +1 718 717 2861

Feel free to ask questions, clarifications, or discounts available when placing an order.